FAQ
Welcome to the Hong Kong Dawn Light International Limited FAQ section. Here you will find answers to the most common questions regarding our products, ordering process, and policies. If you have further questions, please feel free to contact us at contact@dawnlightintl.com.
We specialize in high-quality fishing apparel, including:
Cooling Shirts: Lightweight, breathable shirts designed to keep you cool while fishing in warm weather.
Sun Protection Apparel: Clothing with built-in UV protection to shield you from harmful sun rays.
Fishing Pants: Durable and comfortable pants suitable for fishing activities.
Outfit Sets: Complete fishing apparel sets that include matching shirts and pants for your convenience.
We accept major credit cards, including Visa, Mastercard, American Express, Diners Club International, and JCB. Please note that we do not accept PayPal at this time.
Yes, we offer international shipping to select countries. Shipping fees and delivery times vary depending on the destination. For more details, please refer to our Shipping Policy or contact us for specific information about your location.
Our standard shipping typically takes 10-25 business days depending on the destination and any delays in customs processing. You will receive tracking information once your order has shipped.
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
We accept returns within 30 days of purchase. If you are not satisfied with your order or need a different size or color, please return the original product for a refund, and then place a new order for the desired item. We do not offer direct exchanges. Please see our Refund and Returns Policy for more details.
If your item arrives damaged or defective, please contact us at contact@dawnlightintl.com with your order number and photos of the damage. We will assist you in resolving the issue.
Each product page includes a detailed sizing chart to help you select the best fit. We recommend measuring yourself and comparing the measurements with the chart provided to ensure the correct size.
Once an order is placed, it is processed quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us as soon as possible at contact@dawnlightintl.com. We will do our best to accommodate your request, but we cannot guarantee changes after the order has been processed.
Customs duties and taxes may apply to international orders, depending on your country’s regulations. These fees are the responsibility of the recipient and are not included in the order total or shipping cost. Please check with your local customs office for more information.
For further assistance, feel free to reach out to us at contact@dawnlightintl.com. We are here to help and ensure a smooth shopping experience!